FAQs

EVERYTHGING YOU NEED TO KNOW

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location, but most orders arrive within 7–15 business days.

Do you offer worldwide shipping?

Yes! Luxe Bloom proudly ships to customers worldwide.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your package in real time.What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item, and we’ll help resolve the issue quickly.

Can I return or exchange an item?

Yes. We offer a hassle-free return policy on eligible items. Please contact our support team for assistance with returns or exchanges.

How can I contact customer support?

You can reach our support team anytime through our Contact Us page or by email. We’re always happy to help.

Are your products safe for pets?

Absolutely. We carefully select products designed with pet comfort, safety, and quality in mind.

Do you add new products regularly?

Yes! We’re constantly updating our collection with new and trending pet essentials our customers and pets will love.

What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods for a safe checkout experience.

Why choose Luxe Bloom?

Luxe Bloom is dedicated to providing premium pet essentials that combine comfort, quality, and style — because pets deserve the best.

COUNTRY	GET YOUR ORDER	COST	ORDERS OVER $59
United States	3-10 Business days	$3.90	Free
United Kingdom, Belgium	2-7 Business days	$3.90	Free
Germany, France, Poland	5-10 Business days	$3.90	Free
Italy, Switzerland	5-11 Business days	$3.90	Free
Netherlands	6-12 Business days	$3.90	Free
All Other Countries	10-20 Business days	$3.90	Free

You can return your item(s) for a refund or store credit within 30 days from the date the package was delivered to you.
Please follow these steps to make a return;
1. Email us here with your name, surname, order number, product name(s) and return reason.
2. Print the return label we have sent to you.
3. Stick the return label on the outside of the package and take it to your nearest local post office.
4. Email us the tracking number after the package has been shipped.
*Items must be undamaged, unused and in their original packaging.

*Items must be shipped within 5 days at the latest after the return label is created.

*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product. Click here to see example image.
We understand the anticipation that comes with waiting for a refund. As such, we assure you that we issue your refund on the day the returned item(s) arrive at our warehouse. It may take between 1-7 business days for the refund transaction to appear in your bank account, subject to your banking firm's policies.

Please note that all refunds will be credited to your original method of payment only.
If you received a damaged or defective item, we offer free returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.

Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.

LUXE BLOOM